Refund policy

• The product must be unused and in the same pristine condition as when you received it.
• It should be returned in the original packaging, which not only helps protect the item during transit but also streamlines the return process.

Pet Products Return Policy
We take immense pride in providing top-quality products and exceptional customer service to pet owners like you. To ensure a seamless shopping experience, we have crafted a comprehensive return policy that prioritizes your satisfaction while upholding our commitment to professionalism and pet-friendly practices. Below are the details of what is not covered under our return policy:

Chewing: Our products are expertly crafted with our professionals’ utmost care and skill. However, please note that our items are not intended to be used as chew toys unless specifically indicated as such. We understand that pets can be playful and exuberant, and in such cases where your dog's excitement leads to any accidental damage, we kindly request your understanding. We are here to assist you, and our team will handle your return request with empathy and a genuine desire to help. However, we want to emphasize that our leashes are excluded from the chewing category and stand by their durability and reliability.

Chipping on Waterproof Coating: Our waterproof collars and leashes are thoughtfully designed to endure everyday wear and tear. While the waterproof coating is resilient, chipping can occur if the item is rubbed against a very hard surface or if your dog decides to nibble on it. Please note that such chipping is considered cosmetic damage, not a product defect. 


Cosmetic Damage: We are devoted to delivering products that combine functionality with aesthetic appeal. However, please understand that certain minor cosmetic imperfections may arise from daily use, such as stains, color changes, normal wear and tear, scratches, or non-functional changes in appearance. Rest assured, and these do not affect the product's performance in any way.


Intentional Abuse, Tampering, Misuse, Alterations, and Modifications: Our return policy does not cover items that have been intentionally subjected to abuse, tampering, misuse, or alterations not recommended by our team. We encourage responsible usage to maximize the lifespan of our products.

Rust: To prolong the life of our products, we advise against immersing any metal components in water unless specifically designated as waterproof or water-resistant. This precaution will help maintain the integrity of the materials and ensure a long-lasting experience for you and your pet.



We are devoted to the happiness and well-being of your pets and want to ensure that every aspect of your experience with us is delightful. Should you encounter any issues that fall within our return policy guidelines, our dedicated customer support team is here to assist you promptly and cordially.

At TurtleSnorkel, we sincerely value your trust in our products and services and are dedicated to making your journey as a pet owner joyous. If you have any questions or concerns, please don't hesitate to get in touch.

Simple Return Process:
Should you need to initiate a return, here's what you need to do:

• To complete your return, we require a receipt or proof of purchase. 
• Our friendly team will guide you through the return process and provide you with a return authorization if applicable.
• Carefully package the item in its original packaging and ship it back to us using a secure and trackable method.
• Once we receive the returned item and inspect it to ensure it meets our return policy requirements, we will proceed with the refund or exchange, as per your preference.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@turtlesnorkel.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@turtlesnorkel.com and send your item to:

Turtle Snorkel
PO Box 41158
Santa Barbara, CA
93140

Shipping
To return your product, you should mail your product to:

Turtle Snorkel
PO Box 41158
Santa Barbara, CA
93140

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.